Cancellation Policy

Welcome

Check-in and Check-out

Check-in is possible starting from 2pm, when we can guarantee your room will be ready.

We please ask you to check-out by 11am, in order to allow our staff to clean and prepare the room for the next guests.

Late Check-in / Late Check-out

We always recommend that our guests communicate their arrival times in the city.

It is possible to Check-in at any time of the day, as a concierge is available 24/24. It is possible to request a Late Check-out based on room availability.

Breakfast service

Breakfast is included for all guests that book their stay directly on our website, via e-mail, or by phone call. Breakfast, with both sweet and savory options, is served on the first floor (not ground floor) from 8am to 10am. Room service is not available.

For groups only, it is possible to organize an earlier breakfast based on their departure times.

Cancellation Policy

Booking Cancellation

The following cancellation policies are valid only for guests who book directly on the website www.antigotrovatore.it.
Non-refundable rates have 100% penalty.

Bookings with a ‘Refundable rate’:

In case of booking cancellation (of the entire stay or part of it), refunds will be made according to the following criteria:

• 100% refund if the cancellation is requested within 3 days (72 hours) from the date of arrival;

• 75% refund if the cancellation is requested within 2 days (48 hours) from the date of arrival;

50% refund if the cancellation is requested within 1 days (24 hours) from the date of arrival;

• No refund if cancellation is requested on the date of arrival.

Bank charges related to cancellation are charged to the customer requesting the cancellation. Only amounts paid up to the time of cancellation will be refunded.

cms@elan42.comCancellation Policy